A credit card, Visa or Mastercard, is required at the time of reservation. Whistler Bike Guide charges your credit card at the time of reservation.
If you decide to cancel your trip, the following fees apply at the time (prior to departure) we
receive written notice of your cancellation. Some trips may have special cancellation or transfer
fees; if so, they will be listed on your trip itinerary.
Guide Hire, Guided Day Tours & Bike Rentals
Guides, Tours & Rentals canceled within 48 hours of the tour, and "no shows", are non-refundable and subject to a 100% cancellation penalty.
Tour Departure Information
Unless otherwise noted on your confirmation...
Guides: guides will arrange to meet you at a convenient location. This may be your accommodation or a rental store if you are renting a bike from someone other than Whistler Bike Guide. This will be arranged prior to the tour.Tours and Rental Bikes: Rental Bikes depart from either our Whistler Creekside rental partner; Coastal Culture Sports, 2010 London Lane or our Whistler Village Partner Evolution Sports 8-4122, Village Green, Whistler . The location will be specified on your confirmation and subject to change.
Please note that a LIABILITY WAIVER MUST BE SIGNED BY EACH RIDER AS A CONDITION OF SALE. Failure to complete or sign a valid Liability Waiver will result in termination of services and loss of monies paid to Whistler Bike Guide.
We require various methods of valid ID such as credit card, driver's license or passport prior to the release of the rental bike. Failure to present the required ID may result in the cancellation of the rental with no refund.
Should you need to contact us please call 888-902-1221
A valid Liability Waiver must be signed by all participants prior to the commencement of service. One Waiver per person is required. All participants will be required to complete the waiver. It will save time and get you on the trails faster by completing this prior to departure.